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Hospitality/Customer Service Training

Location: 1625 IA-150, Calmar, IA 52132
Event Date: Thu, Apr 27, 2017
Contact Person: 800-728-2256 ext. 399

Hospitality/Customer Service Training

Lunch & Learn

Hospitality and Customer Service Essentials for the 21st Century Consumer

Thursday, April 27, 2017 11 a.m.- 1 p.m. Class # 56720

How in the world can you cut through all the distractions of today’s information-saturated

markets to get and keep the attention of your desired customers? With the perceived value of

your superior customer service, that’s how. The hospitality and tourism industries have always

been about customer service, but we must recognize how to cater to the changing

expectations of the modern customer. Join this 2-hour interactive workshop, led by Iowa State

University Extension Specialists, to explore best practices and targeted strategies that any

hospitality volunteer, employee, business owner, shop manager or community tourism leader

can implement immediately and become ambassadors for your community. Seats are limited.

Fee: $0* ($15 value) Lunch will be provided to those pre-registered.

*The training cost and lunch per person will be covered by the Northeast Iowa Tourism Association.

Registration Deadline: Monday, April 24 at Noon

Location: Northeast Iowa Community College, Wilder Business Center

1625 Hwy 150 South

Calmar, Iowa

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