Hospitality/Customer Service TrainingLocation: 1625 IA-150, Calmar, IA 52132
Event Date: Thu, Apr 27, 2017
Contact Person: 800-728-2256 ext. 399
Lunch & Learn
Hospitality and Customer Service Essentials for the 21st Century Consumer
Thursday, April 27, 2017 11 a.m.- 1 p.m. Class # 56720
How in the world can you cut through all the distractions of today’s information-saturated
markets to get and keep the attention of your desired customers? With the perceived value of
your superior customer service, that’s how. The hospitality and tourism industries have always
been about customer service, but we must recognize how to cater to the changing
expectations of the modern customer. Join this 2-hour interactive workshop, led by Iowa State
University Extension Specialists, to explore best practices and targeted strategies that any
hospitality volunteer, employee, business owner, shop manager or community tourism leader
can implement immediately and become ambassadors for your community. Seats are limited.
Fee: $0* ($15 value) Lunch will be provided to those pre-registered.
*The training cost and lunch per person will be covered by the Northeast Iowa Tourism Association.
Registration Deadline: Monday, April 24 at Noon
Location: Northeast Iowa Community College, Wilder Business Center
1625 Hwy 150 South
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